Shipping policy

Thank you for shopping with Vellura Tread. We are committed to providing a reliable, straightforward shipping experience for all of our customers. Below you will find the details regarding our order fulfillment process, shipping rates, and delivery estimates.

1. Order Processing Time

All orders are processed and prepared for shipment within 1 to 2 business days (Monday – Friday, excluding public holidays).

Orders placed over the weekend or on observed holidays will begin processing on the following business day.

As soon as your order has been handed to the carrier, you will receive an automated shipping confirmation email with tracking details.

2. Shipping Rates & Delivery Estimates

We provide Free Standard Tracked Shipping on all orders.

United States: Free Standard Delivery | Estimated transit time: 5 to 8 business days

International (Rest of World): Free Standard Delivery | Estimated transit time: 7 to 15 business days

Transit timeframes are estimates and begin from the date of carrier dispatch, not the moment the order is placed. Unexpected delays due to customs clearance, peak holiday volumes, or severe weather conditions may occasionally affect delivery times.

3. Order Tracking

Your shipping confirmation email contains your tracking number and a link to view transit progress. Please allow 24 to 48 hours for tracking events to register within the carrier’s system.

If you have not received your tracking information after 3 business days, please check your spam/promotions folder before contacting customer support.

4. Customs, Duties & Taxes (International Orders)

For orders shipped outside the United States:

Packages may be subject to import taxes, customs duties, or fees imposed by the destination country's government.

Any applicable customs fees, taxes, or duties are the responsibility of the customer and are not covered by Vellura Tread.

We cannot control or predict delivery delays resulting from local customs inspection procedures.

5. Address Corrections

Please ensure your delivery address is accurate and complete prior to finalizing checkout.

If you need to correct your address, email us immediately at jennifer@velluratread.com with your order number and updated details.

Address changes can only be processed before the package is dispatched. Once in transit, we cannot redirect or change the delivery address.

6. Damaged, Lost, or Missing Shipments

Damaged in Transit: If an order arrives damaged, please take clear photos of the packaging and items within 7 days of delivery and contact us so we can arrange a replacement or refund.

Marked Delivered but Not Received: If tracking shows delivered but you cannot locate the package, check secure drop-off areas, building front desks, and with neighbors. If it remains missing after 3 business days, notify us to initiate a formal carrier tracer inquiry.